Food, beverages, and consumables cannot be returned or exchanged for safety and hygiene reasons.
Non-consumable items (such as lifestyle products, beauty care items) may be eligible for return if damaged, defective, or incorrect, and within the time frame below.
If your order meets the criteria for a return:
Contact us within 3 days of receiving your order.
Provide photos of the damaged, defective, or incorrect item.
Include your order number and a brief description of the issue.
If your order meets the criteria for a return:
Approved refunds will be processed within 5–7 business days after we receive your request.
Refunds will be returned via the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges for damaged or defective items are possible.
We will ship the replacement item at no extra cost once the return is approved.
Opened or partially used food and beverages
Frozen or perishable products
Sale or promotional items unless damaged/defective
For approved returns, customers are responsible for return shipping costs, unless the return is due to our error.
Items must be properly packaged to prevent further damage during return shipping.
